How to delete your data

Disconnect a social account: this removes the access HeyCollabz holds and the information it received from that platform. You can do this yourself at any time in Settings.

Ask us to delete imported data: if you cannot disconnect yourself, or want the whole entry removed, email us and we delete the information received from the platform.

Delete your HeyCollabz account: email us and we delete your account and the personal data linked to it, except records we must keep, as explained below.

Only what you authorize when you connect: the identity of your Instagram professional account, Facebook Page, Threads profile or TikTok account; its profile statistics, such as followers; and statistics for your recent posts or videos, such as views, likes, comments and shares. The connection card lists this before you connect, and the Privacy Policy describes it platform by platform.

HeyCollabz never receives your password, private messages or private content, and it never posts or acts on your accounts.

Sign in, open Settings, then Profile, then Verified connections, and choose Disconnect on the Instagram, Facebook Page, Threads or TikTok connection.

HeyCollabz immediately deletes the stored access credentials, the statistics received from the platform, the figures calculated from them and their daily history. For TikTok, HeyCollabz also asks TikTok to withdraw the authorization. Instagram, Facebook and Threads offer no way for HeyCollabz to do this, so also remove HeyCollabz in that platform's settings, as described below.

Disconnecting does not remove the whole entry. The link to your profile on that platform, its username and display name, and any numbers you entered yourself stay on your HeyCollabz profile as an ordinary, unverified link. You can remove the link completely in Settings, then Profile, then Social accounts.

Figures HeyCollabz calculated from the platform's data are deleted with it. Search results and pages that were already open may show the earlier figures for a few minutes until they refresh.

You can also remove HeyCollabz where Instagram, Facebook, Threads or TikTok lists the apps, websites and business integrations you have authorized. This withdraws the permission itself.

HeyCollabz can then no longer refresh your data. When the platform tells HeyCollabz that you removed it, or the next daily refresh shows that the permission was withdrawn, HeyCollabz deletes the credentials and the statistics received from that platform. To delete them straight away, also disconnect in HeyCollabz.

If an authorization only stops working, for example because it expired, HeyCollabz deletes the stored credentials and stops showing the statistics; they are replaced when you reconnect and deleted when you disconnect.

Threads: if you ask Threads to delete the data it shared with HeyCollabz, Meta sends the request to HeyCollabz automatically. HeyCollabz deletes the whole Threads entry, including the link and any Threads numbers you entered, and Meta gives you a confirmation code. The link that comes with the code shows the status of the request on this page.

Instagram and Facebook: Meta directs you to this page. Disconnect as described above, or email us and we delete the data for you.

TikTok: when TikTok tells HeyCollabz that you removed its access, HeyCollabz deletes the credentials and statistics. To remove the whole entry, remove the link in Settings or email us.

Email privacy@heycollabz.com from the email address of your HeyCollabz account and say which connected account the request concerns. We delete the information received from that platform, and the whole entry on your profile if you ask, and confirm by email when it is done.

If Meta gave you a confirmation code, include it in your email.

Email privacy@heycollabz.com from the email address of your account and ask us to delete it. Our team handles these requests: HeyCollabz does not yet offer account deletion in Settings.

We delete your account and the personal data linked to it, including your profile, your social accounts with everything imported from them, and your sign-in details.

If your account is linked to records that we must keep, such as messages you exchanged with other members, collaboration or payment records, or reports and disputes, we close the account instead. It can then no longer be used or found on HeyCollabz, its social connections are released, and the remaining records are kept only as long as necessary. Our reply tells you what was kept and why.

Email privacy@heycollabz.com from the address linked to your account. If you no longer have access to that address, tell us which account the request concerns. We will ask for information to confirm that the account is yours, and we do not act on a request we cannot verify.

We confirm by email when we receive your request and again when it is complete. We respond within one month. If a request is complex, the law may allow up to two further months; if we need them, we tell you within the first month.

Requests that Meta sends for Threads are completed automatically as soon as they arrive.

We keep a record that a request was received and completed, without the deleted data. Security logs, and records we must keep by law or to resolve disputes, are kept only as long as necessary.

Deleted data can remain in our hosting provider's backups for a limited period until those backups are overwritten.